SIGNAL — Support
Need a hand? Most questions are answered below. If you're still stuck, email us and we'll get back to you as soon as we can.
Progress & Saves
How is my progress saved?
SIGNAL saves automatically — there's no account or login. Your progress is stored on your device and synced to our cloud against a random, anonymous device identifier.
I switched devices, or my progress is gone.
Because there's no account, progress is tied to your device's anonymous ID. Deleting the app or moving to a new device can start a fresh save. If you think your save was lost in error, email us and we'll do our best to help.
Purchases
How do in-app purchases work?
In-app purchases are optional — the full game is free. Core packs and deals are one-time consumables that add to your in-game balance. Payment is handled entirely by the App Store or Google Play; we never see your card details.
I was charged but didn't receive my Cores.
First, open the shop and tap Restore Purchases. If your Cores still haven't arrived, email us with your store receipt or transaction ID and we'll sort it out.
How do I get a refund?
Refunds are handled by the store you purchased from:
- iOS (App Store): reportaproblem.apple.com — sign in and select the purchase.
- Android (Google Play): Google Play refunds — or open the Play Store → Menu → Order history.
Troubleshooting
The game won't load or crashes.
- Fully close the app and reopen it.
- Make sure you're on the latest version of your OS (iOS or Android) and of SIGNAL.
- Restart your device.
- As a last resort, reinstall the app (note: this may reset local progress).
If the problem continues, email us and describe what happens — screenshots help.
Privacy
See our Privacy Policy for how SIGNAL handles data.
Contact
Still need help? Reach us any time at cyberien8@gmail.com. We read every message.